This privacy notice describes how we will collect, use, share and otherwise process your personal data in connection with your use of:
Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
LCI Counselling and Wellbeing Ltd is the controller and is responsible for your personal data (LCI Counselling and Wellbeing Ltd, we, us or our in this notice).
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues.
We keep our privacy notice under regular review. This version was last updated on 6 December 2025. It may change and, if it does, those changes will be posted on this page and notified to you when you next start the App or log onto your account. You may be required to read and acknowledge the changes to continue your use of the App or the Services.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.
Our App and Services may, from time to time, contain links to and from the websites of third parties. Please note that these websites (and any services accessible through them) are controlled by those third parties and are not covered by this privacy notice. You should review their own privacy notices to understand how they use your personal data before you submit any personal data to these websites or use these services.
We collect, use, store and transfer different kinds of personal data about you. To make it easier for you to use this privacy notice, we group these into the following categories. Each of these categories is described in more detail at the end of this privacy notice.
We do not intentionally collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).
Our App does not use cookies or similar tracking technologies. Any data stored on your device is limited to essential app functionality (for example, saving your journal entries securely).
| Purpose or activity | Type of personal data | Lawful basis for processing |
|---|---|---|
| To permit you to install the App and register you as a new App user | Identity, Contact, Device | Legitimate interests (delivering our App to you) |
| To provide services, process in-App orders/purchases, manage payments and send service communications | Identity, Contact, Transaction, Device, Location | Performance of a contract |
| Enforce our terms and conditions, including collecting money owed | Identity | Legitimate interests (to recover debts due to us) |
| Purpose or activity | Type of personal data | Lawful basis for processing |
|---|---|---|
| Combining the information we collect into a single customer profile | Contact, Direct marketing | Legitimate interests (to publicise and grow our business) |
| Purpose or activity | Type of personal data | Lawful basis for processing |
|---|---|---|
| Send direct marketing via email, text, or push notifications | Contact, Device, Direct Marketing | Consent or Legitimate Interest (soft opt-in) |
| Purpose or activity | Type of personal data | Lawful basis for processing |
|---|---|---|
| Administer, monitor, improve App and Services | Identity, Contact, Device | Legitimate interests |
| Applying security measures | All personal data | Legal obligation (Article 32 UK & EU GDPR) |
| Monitor use and deploy security measures | Contact, Security, Transaction | Legitimate interests |
Comply with legal obligations, judicial, law enforcement and government authority requests for all personal data under this notice.
| Purpose or activity | Type of personal data | Lawful basis for processing |
|---|---|---|
| Notify changes to App, Services, purchases, terms | Contact | Performance of contract or Legitimate interests |
| Notify updates to privacy notice | Contact, Transaction | Legal obligation (Articles 13 & 14 UK & EU GDPR) |
| Respond to requests to exercise rights | Relevant data | Legal obligation |
| Ask to complete survey and process response | Contact | Legitimate interests or Consent |
| Respond to enquiries and fulfil requests | Relevant data | Legitimate interests |
Process personal data relating to staff members of our business contacts (suppliers, customers, prospects) – Contact Data – Legitimate interests.
We do not make decisions based solely on automated processing or profiling that produce legal effects concerning you (or have similarly significant effects).
We do not intentionally collect criminal offence data. We may process data relating to criminal offences for security purposes, fraud prevention, or legal claims, relying on legitimate interests or legal obligations.
| Purpose or activity | Type of personal data | Lawful basis for processing | Processing condition |
|---|---|---|---|
| Process data disclosed in App | Information revealing racial/ethnic origin, political opinions, religious beliefs, trade union membership, physical/mental health conditions, sexual life, sexual orientation, biometric/genetic data | Consent / Explicit Consent | Equality monitoring, legal obligations |
We do not transfer your personal data outside the UK or EEA.
All information is stored securely in the UK. Payment transactions encrypted with SSL. Users are responsible for password confidentiality. Personal data on device uses caches and browser storage. Procedures exist to detect/respond to data breaches.
Basic client information (Contact, Identity, Security, Transaction) is kept for six years after ceasing to be clients. Once no longer legally required, data will be deleted or anonymised.
Contact: lcicounsellingandwellbeing@gmail.com
This App is operated from the United Kingdom. Users outside the UK must comply with local laws. Personal data may be processed in the UK. EU GDPR safeguards applied where applicable. By using the App, you acknowledge processing under UK data protection law.